This guarantee is only valid if these terms and conditions are met in full:
• The guarantee registration form must be fully completed and received at our address, (Saracen Secure, Straight Road, Short Heath, Willenhall, West Midlands. WV12 5RA) or completed online at www.saracensecure.com within 14 days of the doors or windows being fitted.
• Windows and doors must be securely closed (not in night vent position) and locked with the keys provided.
• Saracen friction stays hinges must be used in conjunction with Saracen shootbolts and a Saracen approved handle on the same window. Or Saracen multipoint hook locks and strikers must be used in conjunction with Saracen approved hinges, handle and cylinder guard (excluding Vectis) on the same entrance door. Or Saracen multipoint hook locks, shoots, hinges, handle and cylinder guard (excluding Vectis) must be used on the same French doors.
• Saracen products must be fitted by a registered installer and adjusted according to Saracen’s approved fitting instructions.
• In the event of a break-in where a Saracen protected window or door is forced open, you must contact your installer with full details and a police crime incident number. If on investigation, it is found that Saracen products were correctly installed, adjusted and maintained, but failed during the break-in, we will then issue the relevant payment. This will be made in two parts; (i) £500 to the registered claimant and (ii) up to £500 to the original window or door supplier for replacement or repair of damage caused by the break-in.
• Only one claim per household can be made during the guarantee period and notification of any claim must be made within 90 days of the break-in.
• The guarantee is applicable to UK and Eire resident homeowners only.
• The guarantee will be valid for as long as you continue to live at your current address or for a period of 5 years from registration which ever is longer. If you sell your house you may pass the benefit of the guarantee to
your purchaser for the outstanding period.
Any queries concerning this guarantee should be made in writing to Saracen Secure, Straight Road, Short Heath, Willenhall, West Midlands. WV12 5RA, or call: Saracen Secure 07000 7272236/ 727223.
Call us on 07000 7272236/ 727223
Email: saracen@grouphomesafe.com