Guarantee Scheme

We’re so confident your home is Saracen Secure that, in the event of a break-in succeeding through failure of one of our products on a window or door fitted with the full suite of Saracen locks, handles, hinges and cylinder guard/ anti-bump cylinder (not applicable if using the Vectis lock); we will arrange the repair or replacement of the window or door at a cost of up to £500.

What’s more we will pay you £500 towards any inconvenience caused. The guarantee is valid for a period of 5 years from registration and is fully transferable. The total compensation package of up to £1000 will be the maximum amount payable in full and final settlement of any claims.

Remember!

Your windows are only guaranteed Saracen Secure if they have Saracen shootbolts, Saracen high security friction hinges and handles. Doors are only guaranteed Saracen Secure if they are fitted with a Saracen/Vectis locking system, Saracen approved hinges, handle and cylinder guard/ anti-bump cylinder (not applicable if using the Vectis lock); French doors must have the full 7-point Saracen Secure locking system including shootbolts and cylinder guard/ anti-bump cylinder (not applicable if using the Vectis lock) In each case they must be installed and correctly fitted by an authorised Saracen installer and a registration card needs to be completed and returned. The guarantee will be subject to the observance of Saracen’s instructions relating to the use and maintenance of our products.

*Terms and conditions apply

In the Event of a claim

1. Contact your Installer and ask them to secure the door or window for you

2. Call Saracen Secure on 07000 7272236/ 727223 quoting your police crime incident number. Saracen will arrange for an engineer to visit your property to make an assessment.

3. You will receive claim forms from Saracen which you should complete ASAP and pass to your installer for their completion.

4. Saracen will, once they are in receipt of the engineers report, write to you giving details of the assessment and advise whether the claim has been approved.

5. In the event of the claim being successful Saracen will contact the installer and arrange for your damaged window or door to be repaired or replaced.

6. You will then receive a cheque for £500 for inconvenience caused during your break in.

7. Claims are subject to the property being occupied and furnished.

8. Only one claim per property accepted. No further claims are allowed under the terms of the guarantee.